Though it may sound clichéd and motherhood, we strive to transform the lives of people we work with. This is the premise of everything we do - The passion and ability to bring a positive difference to people, and hence organizations.
Our services include:
- Customer Experience Management
- Corporate Training
- Sales & HR Consulting
Our current customers fall in following verticals:
Banking, Retail, Education and Healthcare
If you are from some other vertical, but are passionate about Customer experience, we would love to contribute and be part of your journey.
We work with our clients and help them to deliver customer delight, which is the cornerstone of Customer Advocacy. Today more than 70% of buying decisions by an organization's customers are based on someone else’s experience of their brand. We help our clients to create customer advocacy and grow their business.
To achieve this, we baseline the current experience, develop the vision for desired Customer experience and help our clients develop a roadmap to deliver the desired level of Customer experience.
Before we start the program, we develop models justifying the return on investment for Customer experience projects.
Our “Learning for Life” offering emphasizes that the skills learnt in classroom are transferred to the job. The difference starts from Training needs analysis, tying training to business needs, developing customized experiential modules, and then evaluating at multiple steps. After the training is conducted, we intervene after a gap of 30-45 days to understand challenges in implementation of skills. Our assessment of an individual is 360 degrees to gauge the behavior change after training.
Our corporate training offering mainly includes Behavioral training, Sales training, Customer service training, Team building, Team management and Supervisor training.
"We engaged Lead On Consultants for improving the contact center experience at our bank. In a brief period of time, the team got a grasp of major challenges and a deep understanding of areas that would give maximum impact. They developed a detailed roadmap to transform the experience.
We enjoyed working with Lead On Consultants. The team members were sharply focused on the task at hand, and easy to work with. They connected well with people at all levels and got good alignment. Lead On Consultants is extremely Customer-Centric and did well to meet the project¹s objective." - A Leading bank in UAE