Author Archive for: ‘artigupta’
iPhone 5 – My picks
So finally the wait is over for millions of Apple fans. The iPhone 5 was revealed with much fanfare. Details of the new iPhone 5 did not meet the much hype created around it. After reading all the rumors on the Internet over past weeks, users still expected some surprise element looking at the Apple [...]
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My Wish List…
What if a fairy comes to me and asks me for a wish? What would I ask? My 4 years old daughter approached me yesterday with this question and it set me thinking. Though as adults we understand that fairies are only in stories, I did begin to think of my wish list. And being [...]
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Airtime – My First Experience
Airtime is a live video platform that allows you to connect with old and new friends in a fun and simple way. Airtime is built on Facebook and uses your Facebook information to connect you with others. In addition to chatting with friends, Airtime allows you to meet new people. Airtime pairs you with other [...]
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Future of Online Customer Experience
Sometime back I was at University of Wollongong in Dubai on a panel discussing “Internet Marketing” in UAE. We discussed how e-commerce is increasing in UAE at $2.3 billion in 2011 and grabs a major chunk of online business in GCC. People find it easier to look for bargains online and browse through products sitting [...]
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Changing a bad experience to WOW
A few days back I ordered some stuff from Amazon to be delivered to my brother in US as Amazon does not deliver everything in UAE. When I made the payment, I realised that 25 products I had ordered were to come in multiple shipments since they were from different suppliers. I was a little [...]
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Awed by the service!
Being passionate about Customer Service, I am always on a lookout for exceptionally good service. I do meet people in outlets who are service oriented. In most cases, these are individuals with an inner drive to help customers in a better way. The experience you get from other people at the same place varies dramatically. [...]
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Delivering WOW to your customers
I come across two questions whenever I talk about delivering WOW to customers. First questions organizations have is, “How do we deliver this WOW”? And the second one is “How do we do it consistently”? I will take them one by one. Delivering WOW The first step to deliver WOW is to decide where you [...]
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How to get a good service?
We all face situations where something breaks/falters and we spend hours trying to get the desired service from the provider. In my experience as a vendor and a customer, I have realized that there are some people who get better service than others. When I worked in after-sales support of a company, we always had [...]
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The Zappos Experience – My Takeways
After my efforts to lay my hands on “The Zappos Experience” in Dubai yielded no results, I asked a friend of mine coming from US to get me a copy. I finally received it three days back. I was so thrilled to just hold it in my hands. I wanted to get insights into the [...]
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Service re-design gone wrong
Understanding the need to be process oriented to serve customers better is certainly a good thing. But if these processes are visible to external customers and increase the time you take to serve them, it is an effort gone completely wrong. Customers expect to get great service without the underlying processes being visible to them. [...]
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- Customer Experience (10)
- Customer Experience Measurement (1)
- Customer Journey Mapping (1)
- Delivering WOW (4)
- My Experiences (4)
- Online Experience (2)
- Service Recovery (1)
- Touch-Points (2)
- User Experience (1)
- Zappos (1)
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Recent Posts
iPhone 5 - My picksSeptember 13, 2012 - 0 Comments
My Wish List...August 27, 2012 - 0 Comments
Airtime - My First ExperienceJuly 19, 2012 - 0 Comments
Future of Online Customer ExperienceJuly 18, 2012 - 0 Comments
Changing a bad experience to WOWJune 14, 2012 - 0 Comments
Popular Posts
Customer Journey Mapping
October 10, 2011
Service re-design gone wrong
November 22, 2011
Customer Experience in B2B
November 3, 2011
Why Customer Experience?
October 5, 2011
Changing a bad experience to WOW
June 14, 2012
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